By default, databases can only be accessed from the same server. Enable remote access to connect to your database from external applications or tools like MySQL Workbench or pgAdmin.
Steps
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Navigate to your website management page.
[screenshot: website management page]
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On the Home tab, click the Databases card.
[screenshot: databases card]
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In the Databases drawer, click on the database you want to enable remote access for.
[screenshot: selecting database]
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Find the Remote Access setting or toggle and enable it.
[screenshot: remote access toggle]
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If prompted, enter the IP address or range that should be allowed to connect remotely. Use
%to allow all IPs (not recommended for production).[screenshot: IP address field for remote access]
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Click Save to apply the changes.
[screenshot: save button]