Issue a refund for a customer order in your iSite online store.
Steps
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Navigate to the Orders section in iSite Builder.
[screenshot: orders section]
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Find and click on the order you want to refund.
[screenshot: order in list]
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Click the Refund button on the order details page.
[screenshot: refund button]
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Enter the refund amount (full or partial).
[screenshot: refund amount input]
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Add a reason for refund if prompted.
[screenshot: refund reason field]
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Click Process Refund to complete the refund.
[screenshot: process refund button]
Tip: Refunds may take 5-10 business days to appear in the customer's account depending on their payment method.