Track the status of your support requests and communicate with the imbra support team. This guide shows you how to view and reply to existing tickets.
Steps
-
Click Support in the left sidebar navigation.
[screenshot: support option in sidebar]
-
You will see a list of your support tickets with their Subject, Status, and Date.
[screenshot: support tickets list with status badges]
-
Click on a ticket to open it and view the full conversation.
[screenshot: clicking on a ticket to open it]
-
Read through the responses from the support team.
[screenshot: ticket conversation thread]
-
Type your reply in the message field at the bottom of the ticket.
[screenshot: reply message field]
-
Click Send or Reply to submit your response.
[screenshot: send reply button]
Tip: Tickets marked as Resolved can be reopened by sending a new reply if the issue persists.