How to Fix Email Not Receiving on imbra

If your imbra email account is not receiving emails, follow these steps to diagnose and fix the issue.

Steps

Verify your email account exists and is active in iPanel's Email section.

[screenshot: checking email account]
Check your MX records by navigating to your domain's DNS settings. MX records must point to imbra's mail servers.

[screenshot: checking MX records]
Check the Email DNS Status in iPanel to see if all email-related DNS records are correctly configured.

[screenshot: email DNS status check]
Check your email account's storage quota. If the mailbox is full, new emails will bounce.

[screenshot: checking storage quota]
Ask the sender to check if they received a bounce-back email with an error message.

[screenshot: checking for bounce messages]
Check if email forwarding or catch-all rules are redirecting messages elsewhere.

[screenshot: checking forwarding rules]

Tip: If you recently changed DNS records, MX record propagation can take up to 24 hours. Emails sent during propagation may be delayed.

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