If emails sent from your imbra email account are not being delivered, follow these troubleshooting steps.
Steps
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In iPanel, click Email in the sidebar and verify your email account is active.
[screenshot: checking email account status]
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Check the Email Logs for any delivery errors or bounce messages.
[screenshot: checking email logs]
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Verify your SPF record is correctly configured. Go to your domain's DNS settings and check for a TXT record with SPF data.
[screenshot: checking SPF record]
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Verify your DKIM record is configured. Check the email domain settings in iPanel for the DKIM key.
[screenshot: checking DKIM record]
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Ensure your email is not being flagged as spam by sending a test email to a popular provider (Gmail, Outlook) and checking the spam folder.
[screenshot: testing email delivery]
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If using an email client, verify the SMTP settings (server, port, authentication) match iPanel's recommended settings.
[screenshot: checking SMTP settings]