How to Fix FTP Connection Issues

Troubleshoot problems connecting to your hosting account via FTP.

Steps

Verify your FTP credentials in iPanel. Go to the FTP tab on your website management page.

[screenshot: checking FTP credentials]
Ensure you are using the correct Host (your server address), Username, Password, and Port (21 for FTP, 22 for SFTP).

[screenshot: verifying connection details]
Check if your FTP account is enabled. Disabled accounts cannot connect.

[screenshot: checking FTP account status]
Try connecting with SFTP (port 22) instead of FTP (port 21).

[screenshot: switching to SFTP]
If using a firewall, ensure ports 21 (FTP) or 22 (SFTP) are not blocked on your network.

[screenshot: checking firewall settings]
In your FTP client, set the transfer mode to Passive and try again.

[screenshot: setting passive mode in FTP client]

Tip: SFTP is more reliable than FTP as it uses a single port and encrypted connection. Prefer SFTP when possible.

Was this article helpful?